Turning Dental Expertise into Commercial Advantage
With 25+ years shaping commercial strategy for Oral-B, Philips, and Suri, I help oral-health brands and dental organisations turn complexity into measurable growth.
Work with meI am Razi Hyder, founder of Dream Strategies, an oral and dental healthcare consultancy. With over 25 years of experience in oral care, including leadership at Procter & Gamble and advisory roles with Philips and Suri, I support challenger brands in the dental hygiene market. I focus on opportunity identification, product–market fit, and engagement with key dental professionals.
Driving business transformation across European markets with proven expertise.
I partner with healthcare leaders to solve the distinct challenges that sit between strategy decks and actual commercial results: unclear market positioning, weak professional engagement, and execution that fails to scale.
Defining choices your teams can actually execute .Whether you are finding your position in a fragmented market or rallying leadership around a core commercial priority, I help you cut through the noise to build strategies that work on the ground.
Evidence-led advocacy that shifts clinical behavior.When your growth relies on professionals recommending or prescribing your brand, I design the KOL strategies, engagement systems, and field-force capabilities required to earn lasting trust.
Architecting systems and processes that drive measurable performance.From rolling out enterprise-level CRMs across 30+ European markets to developing lasting operational frameworks, I build execution models designed to scale long after the consultant leaves.
Real-world impact across healthcare strategy, commercial excellence, and digital transformation
A multinational oral-health organisation needed to align its commercial leadership across 30+ European markets around a unified professional engagement strategy. Field teams operated independently, with inconsistent coaching standards, fragmented KOL relationships, and no shared framework for measuring capability or commercial impact.
Rebuilt the field coaching culture from the ground up, establishing capability development as a core organisational discipline. Designed and implemented a standardised commercial excellence framework spanning recruitment, onboarding, field coaching, and performance management — rolled out across every European market. Introduced CRM-enabled tracking of professional engagement and recommendation rates, creating visibility that had never existed before.
Empowered a 400+ person cross-border commercial team, aligned regional leadership around shared KPIs, and delivered sustained double-digit growth in the professional dental channel. The capability framework became the organisational standard and continued to drive performance long after the initial programme concluded.
When COVID-19 shut down dental practices across Europe in early 2020, the oral-health professional channel faced an existential threat. Traditional field sales — the primary engine for dentist engagement, product sampling, and professional recommendation — stopped overnight. Critical commercial momentum built over years was at immediate risk.
Pioneered an immediate digital pivot within 8 weeks. Designed and executed a strategic architecture that shifted a traditional dental field engagement model into a fully functioning virtual ecosystem — including remote detailing, digital KOL education programmes, virtual sampling workflows, and CRM-tracked professional outreach. The model maintained the personal relationships that drive recommendation while operating entirely remotely.
Restored 75% of baseline dental professional engagement almost instantly. Safeguarded over €100M in commercial momentum across the European oral-health portfolio while deepening vital professional relationships during a period when competitors went dark. The digital engagement model was subsequently retained as a permanent complement to in-person field activity.
A high-stakes professional oral-health product needed to launch simultaneously across multiple markets, but the internal organisation required to support it — field teams, operational infrastructure, go-to-market processes — did not yet exist. The commercial architecture had to be built in parallel with the launch itself.
Bridged the gap between medical-device positioning and rapid commercial rollout in the dental professional channel. Designed the go-to-market strategy, built the organisational structure, recruited and trained a specialist field team, and ran launch execution across multiple European markets - all within 12 months.
Built a 50+ person commercial organisation from scratch and executed a product launch recognised globally as the highest-rated by the parent company’s Global Business Unit. The launch became a reference case for professional dental product commercialisation and established the organisational blueprint used for subsequent market entries.
A well-established multi-clinician dental practice had strong clinical capability but lacked a structured commercial strategy. Marketing was reactive, performance data was underutilised, and there was no clear framework connecting clinical excellence to practice growth. The leadership team wanted to professionalise their commercial approach without losing the personal, patient-centred culture that defined the practice.
Conducted a comprehensive strategic review covering competitive positioning, service mix, patient acquisition pathways, and digital presence. Built a marketing strategy from the ground up, introduced performance scorecarding and data analysis to give the leadership team real-time visibility into what was driving growth, and provided financial analysis to prioritise investment. Oversaw the redesign of the practice’s digital presence and delivered targeted staff training to align the whole team around the new direction.
The practice now operates with a clear commercial strategy, measurable KPIs, and a professional digital presence designed to convert. Leadership has the data and frameworks to make confident investment decisions, and the team is aligned around a shared growth plan. The engagement demonstrated how senior commercial thinking — typically reserved for large corporates — can transform an independent dental practice.
A premium challenger brand in the oral-health space needed to build clinical credibility to support its market positioning. Without established relationships in the dental professional community, the brand lacked the endorsement infrastructure that competitors had built over decades. It needed a structured way to engage senior key opinion leaders, generate evidence-based discussion, and translate professional credibility into commercial advantage.
Designed and established a formal KOL Advisory Board, identifying and recruiting senior dental professionals and academic leaders with influence across periodontology, public health, and clinical practice. Authored the inaugural evidence-based discussion paper examining UK oral health outcomes, providing the advisory board with a substantive agenda grounded in national data. Structured the advisory board’s governance, meeting cadence, and output framework to ensure sustained engagement and tangible deliverables.
The brand now has a structured professional advisory capability that no direct competitor of its size has built. The advisory board positions the brand as a serious contributor to oral-health outcomes — not just a product company — and provides an ongoing source of clinical insight, professional endorsement, and credibility that will underpin its go-to-market strategy for years to come.
An oral-health manufacturer was investing heavily in dental professional engagement but seeing diminishing returns. Field teams were spread thin, sampling was untracked, KOL relationships were informal and personality-dependent, and there was no systematic way to connect professional recommendation to commercial outcomes. The company was spending on influence without measuring or compounding it.
Designed a modern professional advocacy system: tiered partnership programmes for dental professionals based on engagement level and influence, CRM-integrated tracking of recommendation and endorsement activity, evidence-based messaging frameworks for field teams, and a structured KOL programme connecting 15–25 key opinion leaders to the brand’s clinical and commercial agenda. Replaced ad-hoc relationship management with a scalable, measurable influence architecture.
Professional recommendation rates increased measurably, with every 1% increase in dentist recommendation correlating to 2-3% uplift in consumer purchase intent. The company shifted professional engagement from a cost centre to a demonstrable margin multiplier, with clear line-of-sight from field activity to commercial outcomes. The system became the template for professional engagement across the company’s broader portfolio.
Design agency strategies that remove complexity
Build credibility with professionals and clinical leaders
Make teams confident and capable
Increase adoption, outcomes and commercial performance
Comprehensive consulting services designed to transform complexity into clarity and drive measurable results.
Flexible collaboration options from 3–6 month strategic projects and ongoing advisory partnerships to targeted leadership workshops built around your goals and timelines.
In-depth strategy builds
Retained support
Targeted training
Companies competing in professional and consumer oral care who need sharper go-to-market strategies, professional advocacy systems, KOL engagement, and evidence-led positioning to win recommendation.
Multi-site dental organisations building scalable commercial capability, field-force effectiveness, and professional education systems to drive patient growth and clinical recommendation.
Innovators bringing new technologies, devices, or digital solutions to the dental market who need commercial architecture, professional engagement strategy, and go-to-market design.
Direct-to-consumer and challenger brands integrating professional endorsement with retail and DTC pathways to build credibility and drive adoption.
Direct-to-consumer and challenger brands integrating professional endorsement with retail and DTC pathways to build credibility and drive adoption.
Trusted by leaders across healthcare and beyond